Questions & Answers
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Shopping Information
Do online store orders require shipping fees?
Yes, all online store orders are subject to shipping fees. The exact amount will depend on the shipping method you select and your delivery location. You’ll see the shipping costs applied at checkout.
How long does delivery take?
Delivery typically takes between 15 to 30 days, depending on your location and any potential delays in shipping. Once your order has shipped, you will receive a tracking number so you can monitor its progress. If you have any specific concerns or need quicker delivery, feel free to reach out to our customer service team for assistance!
Are the products I receive the same as those shown in the pictures?
We strive to ensure that our products match the images displayed on our site as closely as possible. However, slight variations may occur due to lighting, monitor settings, and other factors. If you have concerns about your specific order, please reach out to our customer service team.
Where can I view my order data?
You can view your order data by logging into your account on our website. Once logged in, navigate to the "My Orders" section, where you can see details of all your past and current orders.
How do I return an item?
To initiate a return, please visit our “Returns” section on the website for detailed instructions. Generally, you need to contact our customer service within 30 days of receiving your item, and we will guide you through the return process.
How long does it take to produce and deliver bulk custom orders? What are the costs?
The production and delivery time for bulk custom orders depend on the specifics of the order, such as quantity and customization requirements. Generally, production can take anywhere from 2 to 4 weeks, followed by shipping time. For cost specifics, please contact our sales team with your requirements, and we’ll provide a detailed quote.
